No one likes to receive a damaged
item!
Unfortunately, shipping companies, as well as manufacturing companies
have
human beings working for them and sometimes these human beings make
mistakes!
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- Do not ship the package
back if you
have received damaged products--Contact us first! We will do our best
to
see that you receive a replacement as soon as possible.
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- To report damages from
shipping or to
report a defective product or part, please email Customer
Service promptly within 3 days of receipt. Failure to report damage claims within 3
Business Days from the receipt of your order will
not be credited nor
replaced.
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**Customers
who received their delivery
by UPS should report the damage to us and then, keep the shipment in
its
original box for UPS inspection.
**Customers who receive their
delivery
through the US Postal Service (or International Carrier) should
immediately
contact us and then, return with the damaged item in its original
packing
to the Postal Facility where the package was received.
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- If you choose to return the
damaged
item rather than for us to replace it, shipping fees aren't
refundable.
We reserve the right to withhold the actual shipping fees for returns,
which could be slightly or substanially more than our current flat rate
charges.
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- All returns of
damaged/defective items
must first receive an Authorization Number (RA) from Customer Service
or
your return will not be credited. Please email Customer Service at: The Checkmate Group
for a Return Authorization (RA) Number. Please make sure to include
your
name and the invoice number of the original shipment in your email to
Customer
Service, as well as what the damage or defect was.
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