No one likes to receive a damaged item! Unfortunately, shipping companies, as well as manufacturing companies have human beings working for them and sometimes these human beings make mistakes!

Do not ship the package back if you have received damaged products--Contact us first! We will do our best to see that you receive a replacement as soon as possible.

To report damages from shipping or to report a defective product or part, please email Customer Service promptly.

Failure to report damage claims within 3 business days from the receipt of your order will not be credited nor replaced.

Customers who received their delivery by UPS should report the damage to us and then, keep the shipment in its original box for UPS inspection.

Customers who receive their delivery through the US Postal Service (or International Carrier) should immediately contact us and then, return with the damaged item in its original packing to the Postal Facility where the package was received

If you choose to return the damaged item rather than for us to replace it, shipping fees will not be refundable. We reserve the right to withhold the actual shipping fees for returns, which could be slightly or substanially more than our current flat rate charges.

All returns of damaged/defective items must first receive an Authorization Number (RA) from Customer Service or your return will not be credited. Please email Customer Service at: The Checkmate Group, LLC for a Return Authorization (RA) Number. Please make sure to include your name and the invoice number of the original shipment in your email to Customer Service, as well as what the damage or defect was.