|
Ordering
Information
from The Checkmate Group, LLC |
|
|
|
|
|
Options
through Online, Telephone, Mail or Fax:
|
|
|
**USA Contiguous Order
Placement: 800-304-9733, M-F, 9am to 5pm, CST**
|
|
-Our telephone
ordering hours are 9-5, Monday through
Friday,
CST. Line busy? Please try your call again in a few minutes.
-Please make note of our product number so we
can quickly assist you in
ordering exactly what you want.
-US Contiguous
Continental
Orders
can be placed by 3pm CST for shipment the same day depending on
the shipping option chosen.
-After business hours, you may leave
a message; we will return your call at our first opportunity. (Contiguous Continental US Order
Line Only)
-Telephone Assistance is closed evenings, weekends
and all
holidays! You can still order online or by fax, or send us an inquiry
email!
|
|
| -Fax: (413)
691-8722 Fax Form |
| -International
orders, Military,
Hawaii, Alaska and Affiliates: See Below |
| -International:
EFAX: ++(413) 691-8722 |
|
-Mail-In
Form: Mail Form
|
| -Questions
regarding
a Product or Current Order: email Service@CheckmateGroup.biz |
| International,
Military,
Hawaii, Alaska and
US Affiliate Orders are completed by email quote only after your order is placed online.
We're sorry, however we are unable
to provide this information to you over the telephone. Please
place your order online, and a quote for the
various shipping options available will be sent to you at the email
address provided. |
|
|
If
ordering by credit card,
your purchase will be stated on your card as The Checkmate Group or
Checkmate
|
|
|
Availability * |
|
|
- Orders are usually received within 5-7 business days
or
less! If you choose Parcel Post Delivery, orders usually arrive in 7-10
business days or less.
- Unless
otherwise stated, all items are generally
IN STOCK. *
- Most
products are
stocked and can ship immediately, excluding items that will be
shipped to you directly from the manufacturer.* The product
information will list an item that is "drop shipped" from the
manufacturer.
- *Orders shipped
directly from the
manufacturer, generally arrive within 5 to 10
business
days, however depending on the manufacturer an order may take from 7-14
business days to arrive. Gonge products generally arrive in 2-3 weeks.
Please see the terms in the specific "drop ship" product you
are ordering for more information.
- Please note that we make all effort to list those
items
which are "manufacturer" out of stock as such on our web site.
- Some products are "out of stock" and may take a
little
longer to
arrive! You can place an order for these items, however, they will ship
only after we receive them in stock.
- Sometimes, we deplete our stock before we can
process your
order!
- We will attempt to advise you by email if there will
be a
substantial
delay.
- If a problem arises with incorrectly entering your
ordering information, your order may
be
delayed. Please do make sure the email address and telephone number you
have provided us are accurate.
- Rush Orders placed after 3
p.m.
CST
will
be processed on the next business day.
|
|
|
Using the Shopping
Cart |
|
|
- Using the Shopping Cart is easy! Once you have found
an
item
that interests
you, click on the item to order and it will be added to your shopping
cart.
- If you wish to purchase multiple quantities of an
item you
have
placed
in your Shopping Cart, change the number in the "Qty." box. Then, press
the "Changed Quantities" button if you change any of the
quantities.
- If you wish to delete an item in your Shopping Cart,
set
the
quantity to
0 (zero) and press the "Changed Quantities" button to delete this item
from your cart.
- Click the "Return to Shopping" button if you have
more
items
you wish to
see.
- When you are ready to complete your order click on
the
"Secure
Checkout"
Button located at the top of the Shopping Cart page.
|
|
