The Checkmate Group LLC

Ordering Information from The Checkmate Group, LLC




Options through Online, Telephone, Mail or Fax:



**USA Contiguous Order Placement: 800-304-9733, M-F, 9am to 5pm, CST**
-Our telephone ordering hours are 9-5, Monday through Friday, CST.  Line busy? Please try your call again in a few minutes.
-Please make note of our  product number so we can quickly assist you in ordering exactly what you want.
-US Contiguous Continental Orders can be placed by 3pm CST for shipment the same day depending on the shipping option chosen.
-After business hours,  you may leave a message; we will return your call at our first opportunity. (Contiguous Continental US Order Line Only)
-Telephone Assistance is closed evenings, weekends and all holidays! You can still order online or by fax, or send us an inquiry email!

-Fax: (413) 691-8722 Fax Form
-International orders, Military, Hawaii, Alaska and Affiliates: See Below
-International: EFAX: ++(413) 691-8722

-Mail-In Form: Mail Form
-Questions regarding a Product or Current Order:  email  Service@CheckmateGroup.biz
International, Military, Hawaii, Alaska and US Affiliate Orders are completed by email quote only after your order is placed online. We're sorry, however we are unable to provide this information to you over the telephone. Please place your order online, and a quote for the various shipping options available will be sent to you at the email address provided.



If ordering by credit card, your purchase will be stated on your card as The Checkmate Group or Checkmate


Availability *

  • Orders are usually received within 5-7 business days or less! If you choose Parcel Post Delivery, orders usually arrive in 7-10 business days or less.
  • Unless otherwise stated, all items are generally IN STOCK. *
  • Most products are stocked and can ship immediately, excluding items that will be shipped to you directly from the manufacturer.*  The product information will list an item that is "drop shipped" from the manufacturer.
  • *Orders shipped directly from the manufacturer, generally arrive within 5 to 10 business days, however depending on the manufacturer an order may take from 7-14 business days to arrive. Gonge products generally arrive in 2-3 weeks. Please see the terms in the specific "drop ship" product you are ordering for more information.
  • Please note that we make all effort to list those items which are "manufacturer" out of stock as such on our web site.
  • Some products are "out of stock" and may take a little longer to arrive! You can place an order for these items, however, they will ship only after we receive them in stock.
  • Sometimes, we deplete our stock before we can process your order!
  • We will attempt to advise you by email if there will be a substantial delay.
  • If a problem arises with incorrectly entering your ordering information, your order may be delayed. Please do make sure the email address and telephone number you have provided us are accurate.
  • Rush Orders placed after 3 p.m. CST will be processed on the next business day.


Using the Shopping Cart

  • Using the Shopping Cart is easy! Once you have found an item that interests you, click on the item to order and it will be added to your shopping cart.  
  • If you wish to purchase multiple quantities of an item you have placed in your Shopping Cart, change the number in the "Qty." box. Then, press the "Changed Quantities" button if you change any of the quantities.  
  • If you wish to delete an item in your Shopping Cart, set the quantity to 0 (zero) and press the "Changed Quantities" button to delete this item from your cart.  
  • Click the "Return to Shopping" button if you have more items you wish to see.  
  • When you are ready to complete your order click on the "Secure Checkout" Button located at the top of the Shopping Cart page.

     
Copyright The Checkmate Group, LLC