• We accept unused, unopened returns up to 30 days after your receipt of your order. Items returned after 30 days will not be accepted.
 
• The items MUST be in resaleable condition to receive a refund.

    Note: Beaded curtains must be folded into the box as received. Wrapping the strands round and round the bar tangles them irreparably, and thus, they cannot be accepted as a refundable return.
 

• All returns must first receive an Authorization Number (RA) from Customer Service or your return will not be credited. Please email Customer Service at: The Checkmate Group for a Return Authorization (RA) Number. Please make sure to include your name and the invoice number of the original shipment in your email to Customer Service.
 
• Reseal and ship the package carefully in the original condition received. This includes original packaging material, manuals, and all other accessories provided by the manufacturer.

• You will not receive a refund if the item is not re-sellable or has been used. Any item returned to us that has been used and/or is missing original parts will not receive a credit. Items that you have opened and used in any way will not receive return credit. No refund is available for gift wrapping.
 
• We do not account for damage on the return shipment. Please repack the items carefully. Damaged items returned without approval will not receive a credit refund.
 
• Original shipping fees are not refundable. We reserve the right to withhold the actual shipping and handling fees for returns, which could be slightly or substantially more than our current flat rate charges. In addition, we reserve the right to charge a 15% restocking fee on orders over $100.